Refund policy

At Ivory Los Angeles, we take pride in the quality of our products and customer satisfaction. Please read our return and refund policy carefully before making a purchase.

All Sales Are Final

Due to the nature of our business and products, all sales are final. We do not offer returns, refunds, or exchanges for any reason unless there is a proven error on our part.

Exceptions – Errors on Our End

We will accept returns or issue refunds only in the following cases:

• You received the wrong item.

• The item arrived damaged or defective.

• There was a mistake in processing your order (e.g., wrong size, color, or product sent).

If any of the above applies, please contact us at- ivoryhilllosangeles@gmail.com - within 7 days of receiving your order. Be sure to include:

• Your order number

• A description of the issue

• Clear photos of the item and packaging (if applicable)

Once your claim is reviewed and approved, we will offer a replacement or refund at no additional cost to you.

Contact Us

For questions or concerns about your order, please reach out to us at:
📧 ivoryhilllosangeles@gmail.com